Shipping policy
SHIPPING POLICY
ORDER PROCESSING
EightyTwentyCo products are produced on demand. This means your item is manufactured or embroidered after your order has been placed.
Production time is separate from delivery time. Processing times can vary depending on the product, order volume and fulfilment location.
SHIPPING RATES
Available shipping methods and charges are calculated and displayed at checkout before payment is completed.
DELIVERY ESTIMATES
Estimated delivery dates may be displayed during checkout or provided after your order has been confirmed. These dates are estimates rather than guaranteed delivery dates.
Production delays, carrier delays, severe weather, public holidays, customs processing and other circumstances outside our control may affect delivery times.
SEPARATE DELIVERIES
We work with more than one fulfilment partner. Products from the same order may be manufactured at different locations and delivered in separate packages.
You will not necessarily receive every item in your order at the same time. Separate tracking details may be provided for each shipment.
ORDER TRACKING
When tracking is available, you will receive an email containing your tracking information after your order has been dispatched.
Tracking information may take a short time to become active after the carrier receives the parcel.
INCORRECT ADDRESSES
Customers are responsible for entering a complete and accurate delivery address when placing an order.
If you notice an error in your address, contact us immediately at info@eightytwentyco.uk. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.
INTERNATIONAL ORDERS
Where international delivery is available, customers may be responsible for customs duties, import taxes or handling charges applied by the destination country.
These charges are not controlled by EightyTwentyCo and are not included in the product or delivery price unless specifically stated during checkout.
DELAYED OR MISSING ORDERS
If your order has not arrived by the latest estimated delivery date, please:
-
Check the tracking information provided.
-
Check that the delivery address on your confirmation email is correct.
-
Check with other members of your household, neighbours or the carrier.
-
Contact us at info@eightytwentyco.uk with your order number.
We will contact the relevant fulfilment provider or carrier and help investigate the delivery.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, defective or incorrect, contact us as soon as possible at info@eightytwentyco.uk.
Please include your order number, a description of the issue and clear photographs of the item and packaging. We will review the problem and arrange an appropriate resolution.
CONTACT
For shipping questions, contact:
EightyTwentyCo
info@eightytwentyco.uk